Docklands Light Railway – Accessibility Trial

Dear Aldermen and Councilmen

DLR Accessibility  

We have launched a six-month trial to help make journeys on the DLR more accessible. The new Access DLR trial aims to enable customers to travel who may struggle otherwise. DLR customers will be able to pre-book one of the available timeslots for assistance for their journeys online or via the phone before their journey for travel seven days a week between 07:00 and 19:00. Customers with a confirmed booking will be met at the start of their DLR journey by clearly identifiable Access DLR staff, who will accompany them throughout their DLR journey to provide the requested travel support. Access DLR is open to anyone aged 18 and over who requires assistance to travel, covering a wide range of needs including mobility, visual impairments, and mental health. Users will not be asked for any proof of disability to use the service.  

Feedback will be gathered throughout the trial on how the service works, hours of operation, and potential demand for the service beyond the six-month trial. 

You can find out more at   

This trial follows other major improvement projects for DLR services with new trains set to be introduced by the end of 2024. We are introducing 54 new trains to the DLR fleet to replace the oldest trains, some of which are over 30 years old. This will help improve the frequency and reliability of services and offer better facilities for those with mobility impairments and accessibility needs. The new trains feature spacious and more accessible walk-through carriages, three multi-use areas for large items like prams and luggage in addition to three dedicated wheelchair spaces, and improved audio and visual real-time travel information.  

Kind regards,

Engagement Officer
City of London & City of Westminster
Local Communities and Partnerships
Palestra, 197 Blackfriars Road, London, SE1 8NJ

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